You may qualify for a refund only if your items were damaged in shipment or are otherwise of poor quality (e.g., receiving a rancid serum or carrier oil). To be sure, with the rigorous standards we have for our products, it is very unlikely that the latter will ever be the case. For refund inquiry, please contact us within 14 days of delivery at thepottersmixtress@gmail.com with your order number and proof of damage (e.g., pictures) or an explanation about your item’s poor quality.