Yes, you may cancel your order no later than 1 hour after your purchase by reaching out to us using our Contact Form; please include your Order Number in your message to us. We work extremely diligently yet quickly to get orders out and oftentimes ship orders on the same day as they are placed, so cancellations after 1 hour, unfortunately, cannot be accommodated.

No, we are unable to accommodate changes to an order. If you must change your order, you will have to cancel it first and then re-order. Please see our response to the FAQ “Can I cancel my order?” to see if you are able to cancel your order.

No, we do not accept returns given the nature of items we sell (i.e., personal care goods and custom products). That said, please review our response to the FAQ “Can I get a refund?” to see if you may qualify for a refund.

Yes, only if your items were damaged in shipment or are otherwise of poor quality (e.g., receiving a rancid serum or carrier oil). To be sure, with the rigorous standards we have for our products, it is very unlikely that the latter will ever be the case. For refund inquiry, please contact us within 14 days of delivery at thepottersmixtress@gmail.com with your order number and proof of damage (e.g., pictures) or an explanation about your item’s poor quality.

The Potter's Mixtress strives to be an eco-friendly business! Because of this, your serums and carrier oils are packaged in glass bottles. Importantly also, we specifically use amber glass bottles to keep your serums (which are light-sensitive because of their virgin nature) unaffected by UV radiation.

We have found that a lot of people tend to know what works for them and want to be able to get just that. That is why we do not require a “quiz” to curate a custom serum at The Potter’s Mixtress. That said, if you are not one of these people, fear not – we provide a detailed description (including, where relevant, the country/region of origin, extraction method, processing type, nutrient composition, and possible uses) of each carrier oil, essential oil, and botanical to allow you to make an informed decision when formulating your custom serums!

A custom serum allows you to cater to your unique needs and prioritize your preferences in a way that a pre-formulated serum cannot. For example, you may like a particular pre-formulated serum but find that you are sensitive to one of its ingredients. With our customization provision, you can recreate that serum and simply choose to exclude the ingredient that does not agree with you. Secondly, given the ever-changing needs of your skin (as brought on by the weather, age, and life stressors) and hair (as brought on by the weather, mechanical and/or heat damage, styling concerns, and hair texture and porosity changes), you may find that being able to modify the contents of your serums every now and again may be ideal.

Simply visit our custom serum product page, select your preferred bottle size (0.5 oz or 1 oz) and add it to your cart! During check out, please fill out the “Leave A Note With Your Order” box with the ingredients you want in your custom serum (and a preferred name, e.g., Sophia, to include on your bottle’s label – this is optional). Please note that filling out this form is a very important step as that is the only way we would know what to include in (re: ingredients) and on (re: preferred name) your bottle! As we note in our custom serum product page, each serum may include no more than 5 carrier oils, 3 essential oils, and 3 botanicals. That said, we provide over 20 carrier oils, 22 essential oils, and 18 botanicals to choose from! Happy Curating!

Please notify us of the correct shipping address, no later than 1 hour after your purchase, using our Contact Form. Regrettably, we cannot accommodate changes to shipping addresses after 1 hour of purchase given our quick turnaround time with order processing and shipment. Please understand that it is the customer’s sole responsibility to provide the correct mailing address during checkout.  As such, we highly recommend that you review and confirm that your shipping address is accurate and complete prior to finalizing your order. Unless a change is requested within 1 hour of purchase, The Potter’s Mixtress will deliver your purchase(s) to the address provided.

No, currently, we only ship within the United States of America.

Yes, once your order is shipped you will receive a confirmation email with a tracking number.